I went in to look at a used accord to replace my last one, and Mikel was a great help! He was very knowledgeable about the vehicle and very easy to talk to and work with him on buying. Highly recommend him if you’re looking to buy a vehicle!

I recently purchased a vehicle from Checkered Flag Auto Outlet, Norfolk, VA., and I was impressed with the experience. From the moment I walked in, the staff was welcoming, knowledgeable, and friendly. After having made my decision on the vehicle that I wanted, salesperson’s Mikel and Lucas went above and beyond to ensure that the entire process, from the test driving to the final signing of the contract was seamless and stress-free. Mikel was very congenial and cordial. While Lucas was hospitable and hilarious! They answered all of my questions and never made me feel pressured to make a decision. What stood out most was the transparency and honesty throughout the transaction. They provided clear explanations for pricing and financing options, which made me feel confident in my purchase. When the deal was done, both salesmen ensured that my concern for the vehicle was taken care of in short order and to my satisfaction before delivery, which again spoke to the customer service experience. I’m absolutely thrilled with this new car purchase for my wife and would highly recommend Checkered Flag Auto Outlet, Norfolk, VA., to anyone in the market for a vehicle. Their exceptional service and commitment to customer satisfaction set them apart from other dealerships. Many thank you’s to Mikel and Lucas for making what could have been a daunting process an enjoyable one! Go and see them!

We originally came over to checkered flag auto outlet because of the trade in estimate from an online quote. The truck stopped working so we were looking to get into something super quick we started working with Mikel. He was the most understanding and helpful agent I have ever worked with. He had great communication and was always available. We test drove a truck we loved but when ready to make a deal the truck had been sold. We did go with another dealership to purchase but I was so impressed with how much Mikel helped us and even trying to find something for us. Thank you Mikel for your professionalism, willingness to help and understanding throughout the whole process!